FAQ

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Troubleshooting and Technical Issues

If you experience any technical issues or error messages while using eHRAF, the easiest fix is to create a new session. eHRAF sessions are automatically invalidated after 45 minutes of inactivity. To create a new session, you can clear your web browser’s cache and start again. You may need to re-authenticate or log in again via your institutional library if you are off-campus. Alternatively, you can open an additional browser and start a new session from there (for example, using Firefox instead of Chrome). This should resolve most errors due to invalidation which may have been caused by opening and closing many windows or tabs when using eHRAF over an extended period of time.

If the problem or error you are experiencing is not helped by refreshing your browser, contact our IT team at help@hraf.org. If you can, please include the text of any error messages as well as any other details about when or where the error occurred.

 

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For each culture collection in eHRAF World Cultures and for each tradition collection in eHRAF Archaeology, there is a Culture Summary or Tradition Summary. Learn more about Culture Summaries here.

HRAF attempts to update all summaries regularly. Occasionally, a small number of collections are temporarily published without a summary. This may be because the summary is still being written by area experts, or because it has been taken down temporarily while updates are made to the information.

If you see an error such as the following, it means that the culture summary is temporarily unavailable. We endeavor to add or replace summaries as soon as they are ready for publication.

missing summary

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You can test that you are successfully authenticated to access eHRAF by attempting to conduct an Advanced Search. If you are able to complete a search and view your search results without being prompted to log in, this indicates that you are authenticated.

If you believe that you should have access to eHRAF, but are unable to view search results and are prompted to log in, please contact help@hraf.org with the name of your accessing institution for further assistance.

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